Performance Management
We’ve all heard the term performance management, and it
can be easy to dismiss it as “corporate speak.”
But what does Performance Management really mean, and
why is crucial to the success of any business, of any size,
in any industry?
In its simplest terms, performance management is “a continuous process that helps employees understand their job responsibilities, set goals, receive feedback, and improve their skills to meet both
their personal and organisational objectives.”
At its root it ensures that your employees know what is expected
of them and helps them achieve their best performance.
But it goes deeper than this.
Having an efficient and structured performance management system in place impacts on the efficiency, productivity, and ultimately, the overall success of your business.
Because although the core of any company’s purpose is to be profitable, we can never forget that revenue is made by the most important asset in the company.
Your People
Remember, employees bring customers, and clients stay loyal because of your employees.
So, taking this into account, as soon as you have any number of employees, from 1 to 1000, you need to ask yourself how you can make them feel fulfilled, valued and happy in their workplace.
Yes, you need to manage them effectively, giving them clear directions on how they can grow and how their future will look
in the company, but for someone to really grow, they need to
show good performance, and they need to have access to
the necessary training.
Without having performance management in place:
You won’t be able to give clear feedback.
Your employees won’t know what is expected from them.
They won’t know how their performance will be measured or what they need
to achieve in order to move to the next level.
As business owners, we are always trying to focus on strategy and innovation:
the reasons why we started out as entrepreneurs in the first place!
But the daily micromanagement of the team can be time consuming and energy sapping.
That’s why having an established performance management process is huge.
It shows everyone what is expected from them on a daily level so that they stay on track.
Performance Management is a 9 module, fully comprehensive, in-depth guide to
instigating, understanding and sustaining a solid performance management system.
As well as the information contained in the modules,
we also provide you with:
An Annual Appraisal template.
A feedback session checklist.
A Performance appraisal template.
UK legal considerations checklist.
Module 1 – Introduction to Performance Management
Introducing why we use Performance Management in business.
What are the key elements of Performance Management are and why is it so important
to business?
Module 2 – Setting Goals and Expectations
How to Set Clear, Measurable, and Achievable Goals.
How to Align Individual Goals with the Company’s Strategic Objectives.
Module 3 – Providing Regular Feedback
Introducing the importance of providing timely and constructive feedback.
Why continuous feedback is important.
Techniques for Providing Constructive Feedback.
Why Recognising Employee Achievements is important.
Module 4 – Conducting Performance Appraisals
The importance of preparing thoroughly for an appraisal.
The importance of Standardised Evaluation Criteria.
The need to agree between the appraiser and employee the goals and objectives
for future appraisals.
Module 5 – Developing Employee Skills
loping Employee Skills
The procedure for conducting skills assessments.
How to design personal development plans
How to support development activities.
Module 6 – Addressing Performance Issues
Identifying indicators to poor performance in employees.
How poor performance should be addressed in a timely manner.
The process of developing and using PIPs.
Module 7 – Legal Considerations
The legal considerations of performance management.
The importance of fairness, consistency and compliance.
Documentation and record keeping.
How to maintain accurate documentation.
Employment laws and how to stay compliant.
Actions to ensure your performance management practices are fair, consistent
and compliant with employment laws in your business.
Module 8 – Continuous Improvement and Employee Engagement
The concept of continuous improvement and employee engagement.
The importance of continuous improvement.
How and why to encourage Lifelong Learning.
Why Employee engagement is so important and how to engage and retain employees.
Actions to implement continuous improvement initiatives, encourage lifelong
learning and enhance employee engagement.
Module 9 – Developing Your Performance Management Plan
The concept of developing a Performance Management Plan for your business.
The importance of the Performance Management Plan.
The components of the Performance Management Plan.
Actions to draft a performance plan, implement a regular feedback and review
process and support employee development.
By mastering the performance management system you will:
Benefit from a structured framework for regular feedback and coaching, which is essential for employee growth and development. Through performance appraisals, you will be
able to identify skill gaps and development needs, enabling targeted training and career development opportunities.
Be clear on why regular performance reviews and constructive feedback can enhance employee motivation and engagement, because when employees know their
contributions are valued and recognized, they are more likely to be committed
and enthusiastic about their work.
Fully understand why performance management holds employees accountable for
their work and outcomes and that by setting clear expectations and regularly reviewing performance, you can ensure that your employees are responsible for meeting their
targets and objectives.
Know that by identifying and addressing performance issues early, performance management helps improve overall productivity.
Understand that effective performance management contributes to higher employee retention and job satisfaction. Employees who receive regular feedback, recognition,
and opportunities for growth are more likely to remain loyal to you and experience
greater job satisfaction.
Benefit from enhanced communication as performance management creates open communication between you and your team.
It’s clear that regular discussions about performance, goals, and expectations help build
trust and improve workplace relationships.
The size of the business is irrelevant, in fact, research shows that new businesses that
implement a performance management system right from the get-go benefit from
improved retention rates and increased job satisfaction.
Evaluating the performance of your employees is the first and most important system that
you have to develop in your organisation.
Meet Debbie
Debbie is a certified business strategist who can identify
and develop workable, resilient strategies.
Debbie Mentors and Coaches individuals, teams and businesses at all stages, and of all sizes, making her
the ideal Strategist who can support you flourish.
Debbie successfully established and managed several businesses over the past 35 years, in addition to 24 years
in Further Education, leading on courses aligned to employment and market needs were strategic to
her senior management role.
Her passion for developing, coaching and supporting
others progress she now Mentors, Coaches and delivers training in various FE colleges as well as clients with TBSC.
With strong links to the current education and
employment landscape, continued understanding of business growth and sustainability, this makes her the
ideal Business Strategist to support you.
Your success is a call away.
