Building Customer Relationships & Maximising Sales
Sales often gets a bad press.
The connotations of sleazy techniques and old school methods prevail.
Yet we all know that no business can survive without a proven and
effective sales strategy. It goes without saying that
sales are the lifeblood of a business, and for good reason.
But effective sales is about more than just the transaction, it is about
building and maintaining relationships.
In Building Customer Relationships and Maximising Sales we focus
on developing strong customer relationships and implementing
strategies to maximise sales.
You Will Learn How To:
Use CRM systems.
Design effective loyalty programs.
Master upselling and cross-selling techniques.
Deliver exceptional customer service and build a thriving customer community.
Let’s look at what you can expect to achieve.
Implement Effective CRM Systems: You’ll learn how to select and implement the
best CRM system for your business. (Simply a software platform designed to help businesses manage and analyse customer interactions and data throughout the
customer lifecycle.)
Design and Launch Loyalty Programs: You’ll discover how to create loyalty
programs that reward and retain customers, looking at different types of programmes and how to design one that fits your customer base and drives engagement.
Master Upselling and Cross-Selling: You’ll be clear ion how to boost your sales
by mastering upselling and cross-selling techniques.
You’ll learn how to identify opportunities and present offers that boost customer satisfaction and increase purchase value.
Deliver Exceptional Customer Service: You’ll understand the importance of
exceptional customer service and how it sits at the heart of turning satisfied customers into brand advocates.
Learn strategies for responsive, personalised service that builds trust and loyalty.
Build a Customer Community: By engaging with your customers in meaningful
ways, you’ll create a sense of belonging and attachment to your brand.
You’ll learn how to use social media, events, and online forums to create an active
and engaged customer community.
Why Building Customer Relationships Matters
Enhance Customer Loyalty: Build strong, lasting and open relationships with your customers to encourage repeat business and referrals.
Maximise Sales Opportunities: Use CRM systems and sales techniques to identify
and act on opportunities for upselling and cross-selling.
Deliver Superior Customer Service: Exceed customer expectations with a responsive and personalised service that builds trust and satisfaction.
Create a Thriving Customer Community: Engage your customers in meaningful
ways to foster a sense of belonging and loyalty to your brand.
We are passionate about everything we do, and at the very heart
of our passion is our belief that we don’t have to do things
in “the old fashioned” way.
Sales and Ethics can sit side by side.
Profitability and integrity are not mutually exclusive.
So, if you want to revolutionise your sales strategy, join us in our Building Customer Relationships and Maximising Sales today and continue your journey towards becoming a sales expert.
Meet Debbie
Debbie is a certified business strategist who can identify
and develop workable, resilient strategies.
Debbie Mentors and Coaches individuals, teams and businesses at all stages, and of all sizes, making her the
ideal Strategist who can support you flourish.
Debbie successfully established and managed several businesses over the past 35 years, in addition to 24 years
in Further Education, leading on courses aligned to employment and market needs were strategic to
her senior management role.
Her passion for developing, coaching and supporting
others progress she now Mentors, Coaches and delivers training in various FE colleges as well as clients with TBSC.
With strong links to the current education and employment landscape, continued understanding of business
growth and sustainability, this makes her
the ideal Business Strategist to support you.
Your success is a call away.
